General Terms and Conditions
The Terms below apply to any Contract between the Customer and On-Site-Support (CAD), irrespective of whether such Contract is for the sale or licensing of Products or the performance of Services..
Reservations (provisional bookings) for In-House CAD training can be made by email or phone
Reservations are made on a non-committal basis on the part of our client.
All reservations are confirmed by email.
Reservations cannot be cancelled within 14 working days of a course starting. However dates can be re-arranged on payment of any unrecoverable accommodation costs.
In the current climate we are able to offer instructor lead courses via remote connection software.
Reservations are held for up to seven days. If we don t receive confirmation of your booking within seven days, the reserved dates are released and made available for others to book.
To confirm a booking, we request Full Payment:
All bookings are confirmed by email.
Payment for your course can be made by bank transfer or card. Card payments are accepted from all major credit and debit cards, either securely online or over the phone.
On-Site-Support (CAD) reserves the right to:
Change prices without notice. (Price changes do not affect existing reservations and bookings.)
Charge interest for late payments. Interest is charged at the statutory interest rate, currently 8% plus the Bank of England base rate.
Payments are accepted in GBP.
For courses hosted at the clients site, it is the responsibility of the client to issue course joining instructions to the delegate(s) attending.